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Customer Support Coordinator

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Contract

Customer Support Coordinator

Salary: £10.50 - £12 per hour
Title: Customer Support Coordinator


Our client is a national residential developer (House builder). They specialise in Building residential developments within London and its home counties.

An exciting opportunity for a confident and motivated Customer Support Coordinator to join the team has arisen, this will be either one a temp to perm or 9 month contract basis.

The Customer Support Coordinator will be responsible for the day to day management of the administration relating to all customer issues as well as allocating jobs to the contractors to undertake work in customers newly purchased homes.


Typical day to day duties will include but not limited to:

• Monitor the Customer Services Inbox
• Ensure the preparation and issue of the weekly defects report for each site as directed by the Customer Service Manager
• Provide feedback to the technical department in relation to defective materials etc.
• Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and / or contractors to fix issues that have arisen in new customer homes.
• Oversee the work of contractors and report on poor contractor outcomes to the Head of Customer Service
• Balance and co-ordinate the scheduling of trades
• Co-ordinate the scheduling of CRM's diaries
• Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process taking place in their home
• Ensure data is being pulled and recorded correctly in COINS for all customer issues and KPIs.
• Ensure that Health and Safety for CSO's and CRM's is followed and site regulations are adhered to.


To be considered for this role you MUST have experience working within customer service, it is desirable to have worked within a construction or house building role previously.



Who we are:
  • Established in 2005, CSC Recruitment specialises in the recruitment of construction professionals in the Building, Fit Out and Refurbishment markets for blue-chip Main Contractors and Residential Developers. We handle a broad spectrum of roles, from technical and managerial appointments right up to board level directors.
  • Freelance, Permanent and Executive Search.
  • CSC Recruitment is an Equal Opportunities Employment Agency & Business. We encourage applications from all suitably qualified candidates.

Give us a call on 0207 002 7878 or drop an email to aaron.billett@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.

Apply now

Consultant

Photo of Aaron Billett
Aaron Billett
Principal Consultant

Aaron is from a bespoke customer service/sales background and has over 7 years of construction recruitment experience. He specialises in the residential, Commercial and public sector markets. He has extensive experience supporting Start up construction businesses right through to delivering for tier 1 contractors throughout the nation. Additionally, he supports developers within the new build social housing and private markets. He supplies a range of white-collar staff crossing multiple disciplines such as; Commercial, Technical/Design and Production. He is described as passionate, hardworking and driven. His work ethic is second to none, he cares and that is what makes him an outstanding professional.

Email Aaron Billett or call on 020 7002 7928

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