Custom Care Coordinator

Salary: £28,000 - £34,000/annum
Title: Custom Care Coordinator
Location: Hampshire

Responsibilities

• Managing customer enquiries via phone and email
• Coordinating maintenance and remedial works with contractors and site teams
• Logging and updating customer issues accurately
• Scheduling appointments and ensuring works are completed within agreed timescales
• Providing excellent customer service at every stage of the customer journey
• Building strong relationships with homeowners, contractors, and internal departments

Company

As a New Homes Customer Care Coordinator, you will act as the first point of contact for homeowners, ensuring all customer queries and aftercare issues are handled efficiently and professionally.

Candidate requirements

• Previous customer service experience is essential
• Strong communication and organisational skills
• Ability to manage multiple tasks and prioritise workload effectively
• Confident using Microsoft Office and internal systems
• Experience within new homes, construction, housing, or property would be advantageous but is not essential
• Positive, proactive, and professional attitude

Application information

Location: Ringwood
Job Type: 1 Year Fixed-Term Contract (FTC)
Hours: Full Time – 40 Hours per Week, Monday to Friday

Give us a call on 07876785061 or drop an email to [email protected] and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.