Customer Care Coordinator – London

Salary: £35,000 basic
Title: Customer Care Coordinator – London
Location: Central London

Responsibilities

Managing customer care enquiries via phone and email

Logging and allocating defects and maintenance issues

Liaising with site teams, contractors and subcontractors

Arranging appointments and coordinating remedial works

Keeping customers updated throughout the process

Monitoring outstanding issues and ensuring they are progressed within agreed timescales

Maintaining accurate customer care records and systems

Dealing with customer queries professionally and efficiently

Escalating issues where required

Supporting the wider customer care team and site operations

Company

This is a fantastic opportunity for someone with experience within new homes, housebuilding, property, construction or customer care who is looking to join an established developer and play a key role in delivering an excellent customer experience.

Candidate

Previous experience in Customer Care, Customer Service or Coordination

Ideally, experience within new homes, housebuilding, construction or property

Excellent communication and organisational skills

Strong attention to detail

The ability to manage multiple enquiries and priorities

A professional and customer-focused approach

Confidence liaising with contractors, site teams and customers

Good IT and administration skills

Candidate requirements

Permanent position with an established residential developer

You must be an experienced Customer Care Coordinator

Role benefits

£35,000 basic salary

London based opportunity

Supportive and professional working environment

Application information

Office/Site based – no hybrid working

IF your looking for your next opportunity with a leading developer in London, we’d love to hear from you.

Give us a call on 07876 785 061 or drop an email to [email protected] and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.