Customer Care Coordinator

Salary: £27,000 - £31,000/annum
Title: Customer Care Coordinator

Our client, a leading property developer with a strong presence and numerous exciting developments in the Bury St. Edmunds area, is looking for a proactive and experienced Customer Care Coordinator to join their team. This is a fantastic opportunity for an individual with a passion for customer service and a desire for growth within a reputable company.

Responsibilities

Key Responsibilities:

• Customer Interaction: Act as the main point of contact for customers, managing inquiries and concerns related to property developments in the area.
• Issue Resolution: Coordinate with other departments to resolve customer issues efficiently, keeping them informed every step of the way.
• Database Management: Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Process Improvement: Identify and suggest improvements to enhance the customer journey and experience.

Candidate

As a Customer Care Coordinator, you will be at the forefront of ensuring customers’ needs are met, from the initial inquiry through to resolution of any post-sale issues. Working closely with various departments, you will be responsible for delivering a seamless experience that reflects the high standards of our client’s brand.

Candidate requirements

• Customer Service Experience: A background in customer care is essential, ideally in property or a related field.
• Excellent Communication Skills: The ability to empathize with customers while effectively managing and resolving issues.
• Strong Organizational Abilities: Able to handle multiple cases, prioritize, and ensure timely follow-ups.
• Team Player: A positive attitude with a commitment to supporting colleagues and contributing to a collaborative team environment.

Role benefits

• Competitive Salary: Up to £31,000 based on experience.
• Progression Opportunities: A chance to grow within a leading property development company known for supporting employee advancement.
• Engaging Environment: Work with a friendly and motivated team on high-profile developments in the area.

Application information

If you’re looking to make an impact in customer care within the property sector, this could be the ideal role for you!

Give us a call on 02070027878 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.