Customer Service Coordinator

Salary: £26,000 - £29,000/annum
Title: Customer Service Coordinator

Are you passionate about delivering outstanding customer service and want to work with a leading name in the new home building industry? We're recruiting a Customer Service Coordinator for a forward-thinking national property developer in Wakefield. This is a fantastic opportunity to be part of a successful team that prides itself on providing high-quality homes and exceptional service.

Responsibilities

• Handle customer queries and concerns regarding their new home via phone and email.
• Liaise with construction teams and contractors to ensure prompt resolution of post-completion issues.
• Maintain detailed records of all customer interactions, ensuring follow-ups are completed in a timely manner.
• Coordinate service visits and repairs, providing customers with updates throughout the process.
• Continuously look for ways to improve the customer experience and streamline processes.

Candidate

As a Customer Service Coordinator, you will be the main point of contact for homeowners, ensuring a smooth experience from the handover of their new home through to resolving any post-completion issues. You will work closely with internal teams such as construction, sales, and warranty to coordinate quick and efficient resolutions to customer inquiries, maintaining a high level of customer satisfaction.

Candidate requirements

• Experience in a customer service role, preferably within the property or construction industry.
• Excellent communication skills, with a customer-focused and professional approach.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and customer management systems.

Application information

Join a leading new home builder known for delivering high-quality homes and providing an exceptional customer journey. This is a chance to work in a supportive environment that values collaboration and continuous improvement.

Give us a call on 02070027878 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.