Customer Care Coordinator (New Homes)

Salary: £38,000 - £40,000/annum
Title: Customer Care Coordinator (New Homes)

Are you a hands-on professional with a background in carpentry or joinery? Do you take pride in delivering high-quality finishes and exceptional customer service? We’re looking for a New Homes Customer Care Operative to join our growing team and represent our brand across new build sites in the Colchester area.

Responsibilities

Key Responsibilities:

• Respond to and resolve customer care issues in new build homes
• Complete minor repairs including carpentry, joinery, and general finishing tasks
• Liaise with site managers, contractors, and customers to ensure satisfaction
• Maintain accurate records of all works completed
• Represent the company in a professional, courteous manner at all times

Candidate

As a Customer Care Operative, you'll be the friendly, skilled face of our aftercare service—ensuring any post-completion issues are resolved swiftly and to the highest standard. You’ll visit new homeowners to carry out minor repairs, touch-ups, and snagging, providing reassurance and maintaining our reputation for quality.

Candidate requirements

• Proven experience in carpentry, joinery, or multi-trade roles
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service abilities
• Full UK driving licence
• Positive attitude and ability to work independently across multiple sites

Role benefits

• Competitive salary of £40,000 per annum
• Company van and fuel card included
• Ongoing support and training
• Opportunity to work with a respected and expanding new homes developer

Give us a call on 02070027878 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.