Customer Care Technician

Salary: £42,000 - £45,000/annum + Package
Title: Customer Care Technician

Customer Care Technician – New Build Housing

Location: Cambridgeshire 
Contract: Permanent
Hours: 42.5 hours per week
Salary: Up to £45,000 per annum (depending on experience)

Responsibilities

• Attending and resolving customer care defects within occupied properties
• Carrying out multi-trade repairs and maintenance to a high standard
• Diagnosing issues and completing works efficiently and professionally
• Liaising with the customer care team and site teams
• Maintaining accurate records of works completed
• Providing an excellent level of customer service at all times

Company

We are working with a well-established housing developer who is looking to appoint an experienced Customer Care Technician to cover new build housing sites across Cambridgeshire.

Candidate

This is an excellent opportunity for a skilled tradesperson with strong customer service skills and proven experience in new build housing to join a growing and reputable developer on a permanent basis.

The Role:

As a Customer Care Technician, you will be responsible for carrying out remedial works and defect repairs in occupied new build homes, ensuring a high standard of workmanship and customer satisfaction.

Candidate requirements

• Proven experience working in new build housing is essential
• Strong multi-trade background (e.g. carpentry, patch plastering, basic plumbing, decorating)
• Excellent customer-facing and communication skills
• Ability to work independently and manage your own workload
• Full UK driving licence
• High attention to detail and pride in workmanship

Role benefits

• Permanent position with a reputable housing developer
• Competitive salary up to £45,000
• 42.5-hour working week
• Long-term career stability and progression opportunities

Application information

If you are an experienced Customer Care Technician with new build housing experience and are looking for a stable, permanent role covering Cambridgeshire, we’d like to hear from you.

Give us a call on 07876 785 061 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.