Customer Service Manager

Salary: £39,000 - £43,000/annum
Title: Customer Service Manager

Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicated Customer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support.

Responsibilities

• Oversee the full customer service and aftercare process across developments
• Lead, coach, and develop a high-performing customer service team
• Be the main escalation point for customer enquiries and complaints
• Coordinate defect logging, tracking, and resolution with site teams and contractors
• Monitor customer satisfaction and drive continuous improvement
• Ensure compliance with warranty and quality standards
• Produce performance reports for senior management

Candidate

Monday to Friday, full time. 

Candidate requirements

• Proven experience in a customer service leadership role, ideally within property, construction or a related sector
• Strong leadership and team management skills
• Excellent communicator with strong problem-solving ability
• Organised with the ability to manage multiple priorities
• Customer-centric mindset with a professional approach
• Familiarity with CRM systems and Microsoft Office

Role benefits

• Supportive team environment
• Opportunities for professional growth
• Standard company benefits package

Give us a call on 07876 785 061 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.