Resident Liaison Officer - Carshalton

Salary: £140 - £150 / day
Title: Resident Liaison Officer - Carshalton

We are seeking an experienced Resident Liaison Officer (RLO) to join our clients project team for a key project based in Carshalton. The scheme involves refurbishment works to a housing block, including: Full roof replacement, Window replacements and associated making good and Façade repairs. This is a live environment with vulnerable residents, so communication, empathy, and professionalism are critical throughout the duration of the project.

Responsibilities

• Act as the main point of contact between the residents and the project team
• Ensure clear, timely communication of works to all residents and stakeholders
• Organise and attend resident meetings, drop-in sessions, and coffee mornings
• Assist with scheduling access to properties and communal spaces for surveys and works
• Maintain detailed records of correspondence, complaints, and resolutions
• Manage and resolve resident issues or concerns in a prompt, sensitive manner
• Distribute newsletters, updates, and notices relating to works
• Ensure safeguarding procedures are followed when working around vulnerable residents
• Work closely with site managers and contractors to ensure minimal disruption

Candidate

• Previous experience as an RLO working for a main contractor
• Excellent communication and interpersonal skills
• Empathy and understanding when dealing with elderly and/or vulnerable residents

Candidate requirements

• Strong organisational and record-keeping skills
• Able to work collaboratively in a fast-paced site environment
• Basic knowledge of construction processes preferred

Application information

For more information, please apply within or contact Aaron Billett at CSC Recruitment.

Give us a call on 02070027878 or drop an email to aaron.billett@cscrecruitment.co.uk and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.