Constant feedback I receive from candidates is the poor service provided by agencies, generally down to lack of communication; whether this is feedback for an interview you have attended on behalf of the agency or as simple as an application being made but never hearing back from the agency, specifically if the agency has advised that they will submit your cv and will “be in touch”.

The lack of service I have witnessed is quite frankly baffling. If a candidate makes an effort to interview for your client and pays money out of their own pocket to attend then surely communicating with them is a minimal standard. Recruitment is, without doubt, a stressful job, but imagine being unemployed with a family to feed, bills to pay and other such worries that life throws at you. Consider how stressful it would be not knowing where you stand and being left in the dark, so to speak. Customer service is key to building trust and repeat business within our industry, and communication is fundamentally essential to any successful relationship: personal or professional. Recruitment should be no different.  Let’s make sure we ‘stay in touch’ strengthening the trust in these connections, which this industry vitally needs.

Aaron Billett, Senior Consultant